Echo Mobile

Product Description

The Echo Platform leverages an increasingly rich array of mobile channels, including toll free SMS, Interactive Voice Response (IVR), Unstructured Supplementary Service Data (USSD), as well as smartphone apps, social media and sensor based data collection.

Its objective is to allow organizations of any size to extend their reach and give voice to markets and communities worldwide. The current user list includes the World Bank, UNICEF, UNDP, UC Berkley, Aga khan Foundation, Ipsos and Africa’s Voices.

Watch a video about Echo Mobile.

Target SDGs

SDG 8: Decent Work and Economic Growth

SDG 10: Reduced Inequalities

Target Users (Target Impact Group)

Public Sector Agencies, NGOs

Distributors / Implementing Organizations

Echo Mobile is a Nairobi-based firm.

Competitive Landscape

Direct competitors include Magpi and Viamo.

Manufacturing/Building Method

Software Development.

Intellectural Property Type

Open-source

User Provision Model

Access via the web application at www.echomobile.org

Distributions to Date Status

Echo works directly with 40 organizational users in Kenya. Echo clients have engaged 1.2 million people in hundreds of thousands of interactions a month.

Mobile service required

SMS (Text messaging), Voice (IVR), USSD, Web

Device(s) required

Feature phone.

Additional features required

N/A

Permanent network connectivity required

No permanent connection needed. SMS and/or voice services need to be active on the user side to receive and respond the survey.

Type of applications for data collection

SMS, USSD, Voice (IVR), Sensors, Web app

Level of mobile data coverage needed

N/A. Data/Mobile Internet not required.

Type of data collected

Text, Voice.

Usage rate (%)

Unknown

Literacy support

Available

Languages available

English.

Operating system and version

N/A for Echo Mobile web platform. Echo Agent available only for Android.

Power Requirements

N/A

Application of mobile data collection

Surveys

Design Specifications

Data collection:

Easily design surveys and send instantly or schedule as auto-responses or in recurring intervals.

Feedback & Inquiries:

Set up structured listeners to receive comments or questions 24/7 at no charge to the customer

Notices & Alerts:

Extend your relationships with clients, and promote your product or message with SMS notices

Quizzes:

Educate, entertain, or collect data through scored quizzes with optional airtime rewards.

Field Reporting:

Create a paperless reporting system for field staff and monitor activity in real-time.

Product Registration:

Allow customers to register products for free by SMS and create a database of detailed client profiles.

Coupons:

Send coupons for products or services, redeem by SMS or mobile application, and track online.

Journals:

Provide clients with a journal of their business or activity in recurring surveys that report and collect.

Product Schematics

Technical Support

Technical support provided by Echo Mobile team, through a live chat tool or by email. Check out this page about using the platform.

Replacement Components

N/A

Lifecycle

N/A

Manufacturer Specified Performance Parameters

Strengthen the connection between organizations and the people they work with no matter where they are.

Vetted Performance Status

None.

Safety

N/A

Complementary Technical Systems

None.

Academic Research and References

Digital Impact Alliance, 2018,A research initiative from the Digital Impact Alliance (DIAL) and Echo Mobile

Maina, Saruni. 2017. “Smart Matatu – Taming the Kenyan Public Transport Industry Using IOT.” Techweez | Tech News, Reviews, Deals, Tips and How To. February 20, 2017. https://techweez.com/2017/02/20/smart-matatu-echo-sense/

“Kenyan ICT Startup Spreads Wings to Ebola-Hit West Africa.” 2014. Business Daily. October 27, 2014. https://www.businessdailyafrica.com/magazines/Echo-Mobile-spreads-wings-to–Ebola-hit-West-Africa/1248928-2501294-kp7an2/index.html

“Digital Made Easy.” 2022. Viamo – Digital Made Easy. January 14, 2022. https://viamo.io/

“Cartographie & gestion de données.” n.d. CartONG. Accessed June 30, 2024. https://www.cartong.org/

“Echomobile.” n.d. Echomobile.Io. Accessed June 30, 2024. https://echomobile.io/

Compliance with regulations

Unknown.

Evaluation methods

Echo Mobile is tested by users. Case studies are available online.

Other Information

None.

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Product Description

Data collection:

Feedback & Inquiries:

Notices & Alerts:

Quizzes:

Field Reporting:

Product Registration:

Coupons:

Journals:

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