Glovo

Target SDGs

Target Users (Target Impact Group)

Household, Community

Distributors / Implementing Organizations

As of August 2021, over 89k businesses partner with Glovo in the operating countries.

Countries

Belarus, Bosnia and Herzegovina, Bulgaria, Colombia, Costa Rica, Cote d’Ivoire, Croatia, Dominican Republic, Ecuador, Georgia, Ghana, Guatemala, Honduras, Italy, Kazakhstan, Kenya, Moldova, Montenegro, Morocco, Nigeria, Panama, Peru, Poland, Portugal, Romania, Serbia, Spain, Uganda, Ukraine

Manufacturing/Building Method

N/A

Intellectural Property Type

Trademark

User Provision Model

The app is available for download for free on both Google and Apple app stores.

Distributions to Date Status

As of 2021, there are over 3.5 M active customers.

Design Specifications

The Glovo app allows users to choose from a multitude of delivery options including food, grocery items, pharmacy and beauty, and gifts. Users can enter their location and then browse through a multitude of nearby businesses and use filters to find what they are looking for. They can then select the wanted items and check out, while Glovo sends a delivery person with the items. Glovo is available in over 20 different countries and over 790 different cities. Couriers and businesses can partner with Glovo to have their products and services accessible on the app. Couriers generally use motorcycles or bikes and what they deliver must be under 9 kg and within 40 x 40 x 30 cm dimensions.

Technical Support

Users can get help using the in-app or online help function, and the website has a FAQ page.

Replacement Components

 N/A

Lifecycle

 N/A

Manufacturer Specified Performance Parameters

The goal of Glovo is to give everyone easy access to everything in their city and have a sustainable impact on the economy, society, and the environment.

Vetted Performance Status

User reviews can be found on the Apple and Google app stores.

Safety

Proof of identity may be asked to protect the user's payment and account details.

Complementary Technical Systems

A stable internet connection and active GPS are required to help detect location for delivery.

Academic Research and References

Compliance with regulations

None.

Evaluation methods

Customers can leave reviews in the app stores, as well as reach out directly to the company to provide feedback.

Other Information

Here is the Glovo FAQ page.