Hello Hope - Merhaba Umut

Target SDGs

Target Users (Target Impact Group)

Household, Community

Distributors / Implementing Organizations

TurkCell

Countries

Syria, Turkey

Manufacturing/Building Method

N/A

Intellectural Property Type

Select Type

User Provision Model

The app can be downloaded from both iOS and Play Stores.

Distributions to Date Status

As of 2020, the app has been downloaded over 750,000 times.

Design Specifications

Merhaba Umut is an app that helps Syrian refugees to be easily integrated into Turkey by providing them with language learning support through the app.

It contains language cards with which Arabic speakers can learn 700 most common words and expressions in Turkish, as well as instant speech translation between Turkish and Arabic. A FAQ section includes information on registration as a refugee and access to public services.

The app also gives users access to the daily news on various topics and helps them navigate the last 2 days' news within the application. Various education videos produced by Turkcell Academy and its partners also aid learning of various necessary skills.

Hello Hope also incorporates one-click access to Turkcell’s Arabic-language call center.

Product Schematics

Technical Support

Available via the mobile app.

Replacement Components

N/A

Lifecycle

N/A

Manufacturer Specified Performance Parameters

Serving and integration of 3.5 million Syrian refugees in Turkey.

Vetted Performance Status

The mobile app serves 1.7 million Syrian refugees and with more than 80% penetration rate.

Safety

N/A

Complementary Technical Systems

N/A

Academic Research and References

Compliance with regulations

N/A

Evaluation methods

None

Other Information

Hello Hope won an award from GSMA in 2017.