Mobike

Target SDGs

Target Users (Target Impact Group)

Household, Community

Distributors / Implementing Organizations

Beijing Mobike Technology Co., Ltd The app is available for download on both Apple and Google app stores.

Regions

Worldwide

Manufacturing/Building Method

Bicycles are mass produced in China

Intellectural Property Type

Copyright

User Provision Model

Customer downloads the application from Google Play Store or App Store. The app is used to reserve and end trips to receive the charge.

Distributions to Date Status

1,000,000+ installs

Design Specifications

The platform is designed with a provision to create a customer profile under the account section. It is built with a provision to keep a record of all the trips a customer has taken as well as their Mobike credit status.

The bike is built with an aluminum frame that has a built in GPS tracker fitted with an App-activated lock and an algorithm that computes the usage time of a bike.

Technical Support

• Places provision on the app to report any problems noted.
• Dedicated support team reachable on contact@mobike.com or through the app.
• Provides an operational team to fix bikes and for deployment of bikes.
• Updated FAQs that can help customers resolve their issues or challenges.
• A "Report an Issue" tab is provided in the application.

Replacement Components

Replacement components are handled by the company using the on-ground operational team that fixes the bikes.

Lifecycle

Unknown

Manufacturer Specified Performance Parameters

From Mobike's mission statement, Mobike provides an affordable means of shared transportation for convenient short urban trips, while reducing congestion, and our city's carbon footprint.

Vetted Performance Status

Unknown

Safety

• Bikes are fitted with a GPS tracker for tracking
• Bikes are periodically fixed by the operational team in the field
• Riders are encouraged to use Mobike Preferred Locations (MPL) for parking as these are designated safe locations
• Customers advised on best practices of using bikes for their own safety

Complementary Technical Systems

• The bike is fitted with a GPS tracker and an app activated lock.
• Riders are encouraged to report any issues to contact@mobike.com or through the app

Academic Research and References

Compliance with regulations

Mobike engages local authorities to designate parking locations for bikes. The company also encourages customers to use designated parking locations for the bikes to avoid obstructing traffic flow.

Evaluation methods

None

Other Information

This is the FAQ page.