SeeClickFix

Product Description

SeeClickFix is a web platform that allows people to report non-emergency issues within their community related to local government bodies. The mobile application is capable to map user report and associate it with different inputs as comments, suggest courses of action, or add video and picture documentation. Users can receive notifications based on selected areas and keywords. It is possible to report anonymously too.

Target SDGs

SDG 11: Sustainable Cities and Communities

SDG 16: Peace, Justice and Strong Institutions

Market Suggested Retail Price

$100.00

Target Users (Target Impact Group)

Household, Community, Public Sector Agencies

Distributors / Implementing Organizations

Cities currently using SeeClickFix include: Chicago, Houston, Washington DC, Minneapolis, Oakland, among others.

Competitive Landscape

Direct competitors include PublicStuff and FixMyStreet.

Manufacturing/Building Method

Software development.

Intellectural Property Type

Patent

User Provision Model

Basic ICT knowledge is required to establish a SeeClickFix platform. End users need to be familiar with operating a smart phone application, and they must own a iPhone, or Android based device to download the app from the Google Play Store and Apple Store. The company performs website management and upkeep.

Distributions to Date Status

The tool is currently used by 300 cities to perform request management and back office work order solution. 180 City Hall's publish white-labeled SeeClickFix app, including Houston and Detroit. SeeClickFix covers more than 25,000 towns and 8,000 neighborhoods in the United States and other countries. SeeClickFix is available in more than 25,000 towns and 8,000 neighborhoods, both in the United States and internationally. The system has built its strongest networks in Oakland and Detroit, USA. Number of users is unknown but SeeClickFix's Android app download page states that app ranges from 50.000 - 100.000 installs.

Telecommunication service required (Y/N)

Yes.

Level of connection service needed

2G or more for end user, fixed internet for system administrators.

Device(s) required

Smartphone for end user, basic desktop/laptop for system administrators.

Permanent network connectivity required (Y/N/Other)

2G service is required to contribute information and configure or review data collected.

Two way communication (Y/N)

Yes.

Usage rate (%)

Unknown.

Literacy support (Y/N)

Yes. It is possible to access their help desk site or contact them directly.

Languages available

SeeClickFix is available in 83 languages including Spanish, Russian, Portuguese and others.

Operating system and version

To install app on Android it is required to check with provider because version required vary by device. To install app on iOS users require 7.0 or later. Compatible with iPhone, iPad and iPod touch.

Power requirements (Uninterrupted power supply (UPS), ocassional power supply [minimum time required], other)

Occasional power supply for end users and system administrators.

Additonal features required

None.

Design Specifications

SeeClickFix is a cloud-based software developed using languages such as Ruby, JavaScript, Java, CSS and HTML.

Product Schematics

Technical Support

Technical support can be accessed through the help desk site or contact them directly.

Replacement Components

N/A

Lifecycle

N/A

Manufacturer Specified Performance Parameters

As of June 2017, more than 3,000,000 issues had been fixed according to the SeeClickFix homepage.

Vetted Performance Status

This platform is working in more than 25,000 towns. Some statistics on usage as of 2015 are: - Chicago, IL - 195,455 issues fixed - Oakland, CA- 34,111 issues fixed - Richmond, VA- 28,842 issues fixed - Washington D.C. - 24,426 issues fixed - Detroit, MI- 21,011 issues fixed - Albuquerque, NM - 14,368 issues fixed - Houston, TX - 14,029 issues fixed - Macon-Bibb County, GA - 14,015 issues fixed - Minneapolis, MN - 9,856 issues fixed - St. Petersburg, FL- 7,903 issues fixed - Malden, MA - 7,469 issues fixed - Oklahoma City, OK - 7,295 issues fixed - New Haven, CT- 6,798 issues fixed - Princeton, NJ- 6,684 issues fixed - Virginia Beach, VA - 6,494 issues fixed - Howard County, MD - 5,484 issues fixed - Ann Arbor, MI - 5,463 issues fixed - Fayetteville, NC - 5,370 issues fixed - Raleigh, NC - 4,384 issues fixed - South San Francisco, CA- 4,202 issues fixed Additionally, Geneva, NY, had planned to replace SeeClickFix with a new reporting tool called GenevaWorks, but after a respectful, constructive conversation on Geneva’s SeeClickFix page, the City of Geneva has decided to continue to use SeeClickFix to address public and private concerns.

Safety

N/A

Complementary Technical Systems

N/A

Academic Research and References

Mergel, Ines, Distributed Democracy: SeeClickFix.Com for Crowdsourced Issue Reporting (January 27, 2012). Available at SSRN: https://ssrn.com/abstract=1992968 or http://dx.doi.org/10.2139/ssrn.1992968

J. C. Bertot, P. T. Jaeger, S. Munson and T. Glaisyer, “Social Media Technology and Government Transparency,” in Computer, vol. 43, no. 11, pp. 53-59, Nov. 2010. doi: 10.1109/MC.2010.325

Susanne Hupfer, Michael Muller, Stephen Levy, Daniel Gruen, Andrew Sempere, Steven Ross, and Reid Priedhorsky. 2012. MoCoMapps: mobile collaborative map-based applications. In Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work Companion (CSCW ’12). ACM, New York, NY, USA, 43-44. DOI: https://doi.org/10.1145/2141512.2141534

“SeeClickFix.” n.d. Https://Seeclickfix.Com. Accessed June 25, 2024. https://seeclickfix.com

“Goal 11.” n.d. Sdgs.Un.Org. Accessed June 25, 2024. https://sdgs.un.org/goals/goal11

“Goal 16.” n.d. Sdgs.Un.Org. Accessed June 25, 2024. https://sdgs.un.org/goals/goal16

“SeeClickFix Terms of Use.” n.d. Seeclickfix.Com. Accessed June 25, 2024. https://legal.seeclickfix.com/

“Resident Request Management Software.” 2023. CivicPlus. June 20, 2023. https://www.civicplus.com/citizen-request-management/

“SeeClickFix.” n.d. Google.Com. Accessed June 25, 2024. https://play.google.com/store/apps/details?id=com.seeclickfix.ma.android&hl=en

“?SeeClickFix.” n.d. App Store. Accessed June 25, 2024. https://apps.apple.com/us/app/seeclickfix/id322000552

“Resident Request Management Software.” 2023. CivicPlus. June 20, 2023. https://www.civicplus.com/citizen-request-management/

Compliance with regulations

Understanding local and national regulations is required due to privacy and security policies.

Evaluation methods

Academic research and partner testing