Sema Doc

Product Description

Sema Doc is a service that enables users to save and borrow money for medical expenses via their mobile phones, as well as get access to a doctor for medical consultations.

Sema Doc is a mobile-centric health solution that allows users to save and borrow money for medical expenses via their mobile phones, as well as get access to a doctor for medical consultations.

The service is available to Safaricom subscribers in Kenya and has a team of 30 doctors to consult on a wide range of conditions including acne, contraception, erectile dysfunction, flu, gout, seasonal allergies, malaria, diabetes, and asthma. The doctors can diagnose 23 conditions and send a prescription via SMS.

Subscribers also receive Ksh.5,000 ($48), deposited directly to their mobile health account if they are admitted to the hospital. They also receive two health tips every day via SMS.

Target SDGs

SDG 3: Good Health and Well-Being

Market Suggested Retail Price

$2.85

Market Suggested Retail Price (Secondary Currency)

300 KES Converted on Sep 2020 per month

Target Users (Target Impact Group)

Distributors / Implementing Organizations

Hello Doctor

Competitive Landscape

Direct competitors include Matibabu.

Countries

Kenya

Manufacturing/Building Method

N/A

Intellectural Property Type

Trademark

User Provision Model

Users can access the product by dialing *200# from their phones.

Distributions to Date Status

Unknown

Telecommunication service required

SMS, VOice

Level of connection service needed

Additional features required

M-PESA

Device(s) required

Feature phone

Permanent network connectivity required (Y/N)

Yes

Two way communication (Y/N)

Yes

Usage rate (%)

Unknown

Literacy support (Y/N)

Languages available

English, Swahili

Operating system and version

N/A

Power requirements

N/A

eHealth application

Telemedicine/Remote diagnostic, Healthcare financing,

Design Specifications

Sema Doc is a service that enables users to save and borrow money for medical expenses via their mobile phones, as well as get access to a doctor for medical consultations. It is a collaboration between Hello Doctor for Doctor Access, NCBA for Health Accounts and Health Loans. and Cannon Assurance for the Hospital Cash Benefit.

Clients enroll in the service through a USSD service, by dialing *220# on their Safaricom line. After registration, they are supposed to pay KShs 300 ($2.85) a month in order to access the services. The service is available 24/7 and besides the active inquiry, the users are sent two SMS every day with various health tips. A call goes for Sh 60 unlimited talk, and short messages service (SMS) is free for Sema Doc service.

On the back end, there is a team of 30 doctors who answer queries from the user and can give prescriptions over the phone. They are also able to refer people to the pharmacy for drugs.

Technical Support

Provided by Hello Doctor.

Replacement Components

N/A

Lifecycle

N/A

Manufacturer Specified Performance Parameters

Designer specified performance targets include: easy to use, affordable, and quick settlement of claims.

Vetted Performance Status

Unknown

Safety

No known safety hazards are related to this product.

Complementary Technical Systems

To access Sema Doc services, ones need to have an M-PESA account.

Academic Research and References

Ranchod, S., et al., 2016, Effective health financing models in SADC: Three case studies, Finmark Trust.

Sheila, M., Christopher, C., 2019, Potential of SMS Based Automated Reminders towards Enhancing Adherence to Clinical Instructions for Dementia Patients: A Case of Healthcare Givers, International Journal of Science and Healthcare Research, Vol. 4, Issue: 3.

tskinner. 2016. “The Challenges of Health Hotlines – A Profile of the SEMA Doc Service in Kenya.” Mobile for Development. November 16, 2016. https://www.gsma.com/solutions-and-impact/connectivity-for-good/mobile-for-development/country/kenya/the-challenges-of-health-hotlines-a-profile-of-the-sema-doc-service-in-kenya/

“Matibabu.” n.d. Matibabu. Accessed June 6, 2024. https://www.matibabu.io/

“Goal 3.” n.d. Sdgs.Un.Org. Accessed June 6, 2024. https://sdgs.un.org/goals/goal3

Mulupi, Dinfin. 2015. “Kenya: Hello Doctor Hoping Mobile Healthcare Will Be the next Big Thing.” How We Made It in Africa. September 11, 2015. https://www.howwemadeitinafrica.com/kenya-hello-doctor-hoping-mobile-healthcare-will-be-the-next-big-thing/51765/

Compliance with regulations

Sema Doc is approved by the Ministry of Health in Kenya.

Evaluation methods

Sema Doc is evaluated for making insurance easy, quick and hassle-free.

Other Information

None

Implemented by

Healing Waters International

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